FAQ
Frequently Asked Questions
RETURNS & REFUNDS
What is the online store's return policy? ▶
You have the right to cancel your order within 30 days, and you have an additional 30 days to return the products after cancellation. We will refund the full amount, minus the return shipping costs, if the product is received in good condition.
Are there any costs associated with returning products? ▶
Yes, you are responsible for the return shipping costs. We recommend sending the return with tracking, as we cannot accept responsibility for lost returns. Please refer to our RETURN POLICY on the website for more information about potential return shipping costs.
How long does it take for my return to be processed? ▶
After we receive your return, we aim to process it within 5 business days, with a maximum of 14 business days. You will receive a confirmation once the processing is complete.
Order & Delivery
What are the shipping costs and delivery times? ▶
We offer free standard shipping. The delivery time to Germany is typically 8-15 business days. The total estimated delivery time includes a processing time of 2-3 business days and a delivery time of 8-11 business days, depending on the destination. All delivery times are exclusive of customs costs and any delays. You can find this information at checkout or in our Shipping Policy.
Does the store offer international shipping? ▶
No, currently we only offer domestic shipping and do not offer international shipping. This ensures that we can maintain our delivery times and customer service standards.
How can I track the status of my order? ▶
Once your order has been shipped, you will receive an email with a tracking number. Use this number to track the status of your order on our Track Your Order page.
What should I do if my order doesn't arrive on time? ▶
If your order doesn't arrive as expected, please allow an additional 1-2 business days for updates. If the issues persist, please contact us at info@lichtdekor.com or +447400488668 and we will do our best to determine the status of your order and assist you further.
Payments
What payment methods does the online store accept? ▶
We accept payments via iDeal, Bancontact, Visa, Mastercard, American Express, and Maestro. The available options will be displayed during the checkout process. Please refer to our Payment Policy for more information.
Can I receive an invoice for my order? ▶
Yes, you will receive an invoice by email once your order is completed.
Are there any fees associated with certain payment methods? ▶
In most cases, we do not charge any additional fees for payments. Any fees will be clearly stated at checkout.
For any other questions, please feel free to contact us at info@lichtdekor.com or through our contact page.